Product Warranty

Refund/Return Policy

All sales are final.  We accept returns for refund or exchange, for items damaged in transit.
 
Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the product at info@hellraisertransmission.net to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
 
Non-returnable items:
Gift cards
Transmissions
Engines
Electronics
Differentials
 
To complete your return, we require a receipt or proof of purchase. 
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7 days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at .
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are damaged.  If you need to exchange it for the same item, send us an email at info@hellraisertransmission.net and return your item to us.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
 
Shipping
To return your product, you should contact us prior to shipping the item.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
Lost or Stolen Package
Hell Raiser Transmission is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Hero Complex Gallery will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
 

Limited Workmanship Warranty – Performance

This Limited Workmanship Warranty applies to all customers requesting work from Hell Raiser Transmission LLC. It also applies to any customer subcontracting Hell Raiser LLC without exception.This warranty supersedes all other warranties, written or implied.By contracting Hell Raiser with work it is accepted this warranty applies.

Limited Workmanship Warranty by Hell Raiser Transmission LLC is a Florida limited liability company (Hell Raiser Transmission), warrants the following to the purchaser and all transferees of the structures to which products are installed and/or repairs are made for products and services that Hell Raiser Transmission provides:  Hell Raiser LLC workmanship warranty warrants the installation of products to be free from defects in workmanship from the date the installation of the product is completed for a period of one (1) year of normal use or 12,000 miles. Whichever comes first. This workmanship warranty does not include any damages or defects in the product except to the extent solely caused by Hell Raiser Transmission LLC. Repairs: Hell Raiser Transmission LLC workmanship warranty warrants the repairs made to be free from defects in workmanship from the date the repair is completed for a period of one (1) year of normal use or 12,000 miles. Whichever occurs first. This workmanship warranty does not include any damages or defects in the products used to make the repair except to the extent solely caused by Hell Raiser Transmission LLC. Hell Raiser Transmission LLC reserves the right to inspect the areas at issue to determine the cause of the alleged defects. If the defects are determined to be within the scope of the workmanship warranty, Hell Raiser Transmission LLC will make the necessary repairs at Hell Raiser Transmission LLC’s expense. Hell Raiser Transmission LLC workmanship warranty specifically does not warrant the installed products non modified hard parts. Hell Raiser Transmission LLC’s repair of the defect SHALL BE THE SOLE EXCLUSIVE REMEDY available to the covered person or entity with respect to any defect. Hell Raiser Transmission will not refund or pay any costs in connection with repairs made by anyone other than Hell Raiser Transmission LLC. Hell Raiser Transmission’s liability to the covered person or entity shall be subject to the following terms and conditions:The covered person/entity must provide proof that they are the covered person/entity; The covered person/entity must provide written notice to Hell Raiser Transmission LLC within 30 days after discovery of any claimed defect covered by this warranty and before beginning any repair. The notice must describe the location and details of the defect and such information as is necessary for Hell Raiser to investigate the claim under our workmanship warranty; and upon discovery of a possible defect, the covered person/entity must immediately, at the covered person/entity’s sole expense, provide for protection of all property that could be affected until the defect is remedied.
Exclusions: This workmanship warranty does not cover damage or defects resulting from or in any way attributable to: (a) neglect; (b) misuse; (c) abuse; (d) repair or alteration made by anyone other than Hell Raiser Transmission LLC ; (e) settlement or structural movement and/or movement of materials to which installed products are attached; (f) damage from incorrect design of the structure; (h) acts of God including, but not limited to, hurricanes, tornado’s, floods, earthquakes, severe weather or natural phenomena, (including, but not limited to, unusual climate conditions); (i) lack of proper maintenance; (j) improper installation by non-certified shops or dealerships or non-approved service centers; (k) using non sanctioned tunes not first discussed with Hell Raiser Transmission LLC; and; (l) any cause other than workmanship defects attributable to Hell Raiser Transmission LLC. Disclaimer: The statements in this workmanship warranty constitute the only warranty extended by Hell Raiser Transmission LLC for its workmanship. NO OTHER WARRANTY SHALL BE MADE BY OR ON BEHALF OF Hell Raiser Transmission LLC Settlement of Claim: Any repairs made by Hell Raiser Transmission LLC pursuant to this workmanship warranty shall constitute a full settlement and release of all claims of any covered person/entity here under for damages or other relief and shall be a complete bar to any litigation filed subsequently to the covered person/entity’s acceptance of such an agreement. Hell Raiser only accepts work under this workmanship warranty which supersedes all other warranties, written or implied.